FAQ

Answers to frequently asked questions about Voona. For anything not covered here, please contact us at support@voona.xyz.

What kind of app is Voona?

Voona is a communication app for users aged 18 and older that connects strangers through voice calls, chat, message boards (forums), and clans (groups).

How does matching work?

Matches are suggested based on information such as your profile settings and region. We do not guarantee that you will match with every user.

How do I use voice calls?

You can talk with your matches using the in-app voice call feature. Call content is never recorded or stored by the Operator.

What are "Omochi (Coins)"?

Omochi are virtual items you can purchase in the app and use for certain features. They are available via in-app purchase on the App Store or Google Play, and prices follow those displayed in each store.

Can I get a refund for purchased Omochi?

No. Omochi are prepaid virtual items and cannot be exchanged for cash, refunded, or transferred to others. Except where a refund is required by applicable law, no refunds will be made for any reason. Unused Omochi expire when your account is deleted.

How do I cancel my subscription (VIP/membership)?

Subscriptions are auto-renewing purchases through each store, so please cancel from your store settings. Deleting the app does not stop auto-renewal.

• iPhone (App Store): Settings app → your name → "Subscriptions" → select Voona → "Cancel Subscription"
• Android (Google Play): Google Play Store → profile icon (top right) → "Payments & subscriptions" → "Subscriptions" → select Voona → "Cancel"

Billing matters, including refund eligibility, are governed by the terms and policies of each store.

What is identity verification?

To keep the community safe, Voona may perform identity verification through a review of a selfie photo. Images you submit are used only for the review. See our Privacy Policy for details.

How do I block or report a user?

From the other user's profile screen (and similar places), you can choose "Block" or "Report". Blocking prevents that user from contacting or appearing to you. Reports are reviewed by the Operator and handled in accordance with the Terms of Service. See the Safety Center for details.

How do I delete my account?

You can delete your account from the settings in the app. Deleting your account removes the account and associated data, and any unused Omochi expire. If you have a subscription, you must also cancel it separately from your store settings.

Can I use Voona if I'm under 18?

No. Voona is available only to users aged 18 and older. Accounts found to be used by persons under 18 will be suspended or deleted.

How do I contact you?

Voona運営事務局: support@voona.xyz