Privacy Policy

Voona運営事務局 ("we", "us", or the "Operator") establishes this Privacy Policy (this "Policy") regarding the handling of users' personal information in the smartphone application "Voona" (the "Service"), as follows.

1. Information We Collect

In providing the Service, we collect the following information.

Information you provide to us

• Account information: your phone number and identifiers used to sign in via a Google account, Apple account, or similar methods
• Profile information: nickname, gender, year of birth, photos, etc.
• Selfie photos or other images provided for identity verification
• Chat and direct messages, posts on message boards (forums), and other content you post or transmit
• Information provided when you contact us

Information collected automatically

• Location information: collected with your permission to filter match suggestions by region
• Voice call metadata: information such as the date, time, and parties of calls (we do not record or store the content of calls)
• Device information: device type, OS, language settings, identifiers, etc.
• Usage analytics data: feature usage history, screen navigation, crash information, etc.

2. Purposes of Use

We use the collected information for the following purposes:

• Providing the Service (including matching, voice calls, chat, message boards, clans, and other features)
• Ensuring safety and preventing unauthorized use, including age and identity verification
• Processing payments and managing purchase history
• Responding to user inquiries
• Improving features, developing new features, and analyzing usage
• Investigating and responding to violations of the Terms of Service

3. Provision to Third Parties and Outsourcing of Processing

To the extent necessary to provide the Service, we may outsource the handling of information to, or share information with, the following providers:

Provider	Purpose
Supabase	Authentication and data infrastructure
RevenueCat	Management of in-app purchases and subscriptions
Agora	Voice call functionality
PostHog	Usage analytics
Apple / Google	App distribution and in-app purchase payment processing

The handling of information by these providers is governed by each provider's privacy policy. In addition, we may provide information to relevant authorities where required by law or where necessary to protect the life or safety of any person.

4. Handling of Location, Photos, and Call Information

• Location information is used to filter match suggestions by region. You can change or revoke permission in your device settings, though some features may become unavailable.
• Profile photos and identity-verification images are used to display your profile and to conduct reviews.
• For voice calls, we obtain only metadata such as the date, duration, and parties of calls; we do not record or store call content.

5. Cookies, Similar Technologies, and Analytics

We may use analytics tools (such as PostHog) to collect usage data in order to understand usage and improve features. This website may also use cookies or similar technologies. Such data is used for analysis in a form that does not identify individuals.

6. International Data Transfers

The servers of the providers listed above may be located outside your country, and your information may be transferred to and stored abroad. We handle such transfers with appropriate safeguards in accordance with applicable laws.

7. Retention Period

We do not retain personal information beyond the period necessary to achieve the purposes of use or the period required by law. When you delete your account, your account and associated data are deleted. However, we may retain certain information for a limited period where required by law or where necessary for dispute resolution or safety.

8. Your Rights

You have the following rights regarding your personal information:

• Access: you may request disclosure of your information
• Correction: you may request correction of inaccurate information
• Deletion: you may delete your account from within the app, which deletes associated data

To make such requests or ask questions, please contact us at the address at the end of this Policy. We will respond within a reasonable period in accordance with applicable laws.

9. Users Under 18

The Service is intended solely for users aged 18 or older, and we do not knowingly collect personal information from persons under 18. If we become aware of a registration by a person under 18, we will promptly delete the account and associated data.

10. Moderation for Safety

We may review posted content and reports (moderation) in order to investigate violations of the Terms of Service, respond to reports, and ensure user safety.

11. Changes to This Policy

We may amend this Policy as necessary. For material changes, we will notify you by appropriate means, such as a notice within the Service or on this website.

12. Contact

For inquiries regarding this Policy, please contact:

• Operator: Voona運営事務局
• Email: support@voona.xyz