Terms of Service

These Terms of Service (these "Terms") govern your use of the smartphone application "Voona" (the "Service") operated by Voona運営事務局 ("we", "us", or the "Operator"). Please read these Terms carefully before using the Service. By using the Service, you are deemed to have agreed to these Terms.

1. Scope and Definitions

These Terms apply to all matters relating to the use of the Service between users and the Operator.

• "User" means any person who uses the Service after agreeing to these Terms.
• "User Content" means any text, photos, audio, or other content that a User posts or transmits through the Service.
• "Omochi (Coins)" means the prepaid virtual items that can be purchased and used within the Service.

2. Eligibility and Age Requirement

The Service is available only to users aged 18 or older. Persons under 18 may not use the Service or create an account. We may request identity verification (such as a review of a selfie photo) to confirm age, and we will suspend or delete any account found to involve a false declaration.

3. Account Registration and Responsibility

• You can sign in to the Service using your phone number (via SMS verification code), a Google account, an Apple account, or similar methods.
• You are responsible for safeguarding your account and login credentials, and you may not transfer or lend them to any third party.
• All activity conducted through an account is deemed to be the activity of the account holder.
• If you suspect your login credentials have been leaked or your account is being used without authorization, please contact us promptly.

4. Description of the Service

The Service is a communication service that connects strangers through features such as voice calls, chat, message boards (forums), and clans (groups). Matches are suggested based on information such as your settings and region. We do not guarantee a match or interaction with any particular user.

5. Prohibited Conduct

You must not engage in any of the following when using the Service:

• Using the Service while under 18, or falsely declaring your age, gender, or other attributes
• Impersonating any third party
• Harassing, defaming, threatening, or stalking other users
• Hate speech or discriminatory expression
• Any conduct involving sexual exploitation, child sexual abuse material, or other sexual abuse
• Any conduct that violates applicable laws, or that promotes or solicits such violations
• Solicitation to external services or websites, advertising, or spam
• Collecting, disclosing, or using other users' personal information without authorization
• Interfering with the operation of the Service or accessing its systems without authorization
• Any other conduct we deem inappropriate

Where prohibited conduct is confirmed, we may take measures such as removing content or suspending or deleting the account, without prior notice.

Objectionable Content and Abusive Users

We have zero tolerance for objectionable content and abusive users. This applies to all posts, comments, messages, profiles, and voice calls within the Service.

• You can flag objectionable content or users with the in-app "Report" feature, and cut off contact with any user with the "Block" feature. You can delete your own posts and comments at any time.
• Forum posts, comments, profile text, and profile photos are screened by an automated moderation system, and content judged to be objectionable is hidden automatically.
• We review every report. Where a violation is confirmed, we remove the content and suspend the account of the user who provided it.
• To report inappropriate activity or contact us, use "Settings" → "Contact Us / Report a Problem" in the app, or email support@voona.xyz.

6. User Content

• Rights in User Content remain with the User who posted it.
• You grant us a non-exclusive license to use (store, reproduce, display, etc.) User Content to the extent necessary to provide, operate, and keep the Service safe.
• You represent that your User Content does not infringe the rights of any third party (including copyrights, portrait rights, and privacy rights).
• We may review or remove User Content where we determine it necessary due to a violation of these Terms or to ensure safety.

7. Virtual Items: "Omochi"

• "Omochi (Coins)" are prepaid virtual items usable only within the Service, which can be applied to certain in-app features.
• Omochi are purchased via in-app purchase through the App Store or Google Play, and prices follow those displayed in each store.
• Purchased Omochi cannot be exchanged for cash, refunded, or transferred to others. Except where a refund is required by applicable law, no refunds will be made for any reason.
• When an account is deleted, any unused Omochi expire and are not eligible for a refund.
• Omochi are not money, crypto-assets, or any other item of property value, and have no value outside the Service.

8. Subscriptions

• The Service may offer subscription plans such as VIP or memberships.
• Subscriptions are provided as auto-renewing purchases via the App Store or Google Play, and prices and billing cycles follow those displayed in each store.
• You must cancel your subscription yourself from your store settings. Deleting the app does not stop auto-renewal.
• Billing matters, including refund eligibility, are governed by the terms and policies of each store.

9. Intellectual Property

All intellectual property rights relating to the Service (excluding User Content), including copyrights and trademarks, belong to the Operator or the legitimate rights holders. You may not reproduce, republish, modify, or otherwise use them beyond the scope necessary to use the Service.

10. Disclaimers and Limitation of Liability

• We do not warrant that the Service is free of factual or legal defects, or that it is fit for any particular purpose of yours.
• We bear no responsibility for disputes between users, or between a user and a third party (including disputes with users you met through the Service).
• Even where we are liable, except in cases of our willful misconduct or gross negligence, our liability is limited to direct damages actually incurred by you.

11. Changes, Suspension, and Termination of the Service

We may change, suspend, or terminate all or part of the Service for maintenance, incident response, or other reasons. Except in cases of our willful misconduct or gross negligence, we are not liable for any damage resulting from such actions.

12. Amendments to These Terms

We may amend these Terms as necessary. For material changes, we will notify you by appropriate means, such as a notice within the Service or on this website. By using the Service after an amendment, you are deemed to have agreed to the amended Terms.

13. Governing Law and Jurisdiction

The governing law of these Terms and the jurisdiction for disputes relating to the Service shall be as separately determined by the Operator. Until such determination is formally made, disputes shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location designated by the Operator in the first instance.

14. Contact

For inquiries regarding the Service, please contact:

• Operator: Voona運営事務局
• Email: support@voona.xyz